Terms of Service
TENSI PTY LTD
ACN 660 817 407 | ABN 40 660 817 407
Part A | General Terms
TERMS OF SERVICE
DOCUMENT INFORMATION
◆ In plain English
This table shows Tensi's key legal details — company name, ABN, jurisdiction, and contact information.
Field Detail
Company: Tensi Pty Ltd
ACN: 660 817 407
ABN: 40 660 817 407
Registered Address: 28 Blair Street, Maribyrnong, Victoria 3032, Australia
Governing Law: Victorian law and Australian Consumer Law (Competition and Consumer Act 2010, Cth)
Document Type: Terms of Service
Version: 1.0 — Alpha Draft
Effective Date: 01/06/2026
Legal Contact: we@tensi.ai
A1. AGREEMENT TO TERMS
◆ In plain English
By using Tensi, you're agreeing to these Terms. If you're using it on behalf of a company, you confirm you have authority to bind that company.
If you don't agree, please don't use the Platform.
By accessing or using the Tensi platform and services (the "Platform"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). These Terms form a legally binding agreement between you and Tensi Pty Ltd (ABN 40 660 817 407) ("Tensi", "we", "us", or "our").
If you are accessing the Platform on behalf of an organisation, company, or other legal entity ("Organisation"), you represent and warrant that you have authority to bind that Organisation to these Terms. In that case, "you" also refers to that Organisation.
If you do not agree to these Terms, you must not access or use the Platform.
These Terms should be read together with our:
Privacy Policy
Subscription Terms
AI Features Addendum
Beta / Early Access Terms (applicable during the alpha release period)
A2. ABOUT TENSI
◆ In plain English
Tensi is an AI-powered document management platform for the construction industry in Australia and New Zealand. We're currently in alpha.
Tensi is an AI-powered construction document management platform designed for builders, subcontractors, architects, and consultants operating in Australia and New Zealand. The Platform assists users in managing project documentation, communications, requests for information (RFIs), markups, and AI-assisted document workflows.
The Platform is currently in alpha release. Features, pricing, and functionality are subject to change without notice during this period.
A3. ELIGIBILITY
◆ In plain English
You need to be 18 or older and have legal capacity to enter a contract. You'll need to provide accurate information when registering.
To use the Platform, you must:
be at least 18 years of age;
have the legal capacity to enter into a binding contract under the laws of your jurisdiction;
not be prohibited from using the Platform under any applicable laws; and
register a valid account and provide accurate, current, and complete information.
The Platform is intended for business use in connection with construction projects. Personal or consumer use outside of a business context is permitted, and Australian Consumer Law protections apply accordingly.
A4. ACCOUNTS
◆ In plain English
Keep your password safe — you're responsible for everything that happens under your account.
If you invite team members to a workspace, you're responsible for how they use it too.
4.1 Account Registration
You must register an account to access the Platform. You agree to:
provide accurate, current, and complete information during registration;
maintain and promptly update your account information;
keep your account credentials confidential; and
notify us immediately at we@tensi.ai if you suspect any unauthorised use of your account.
4.2 Account Responsibility
You are responsible for all activity that occurs under your account, including actions taken by team members you invite to your Organisation workspace. You must not share your login credentials or permit others to use your account.
4.3 Organisation Workspaces
The Platform supports Organisation workspaces where an administrator ("Organisation Admin") may invite team members. The Organisation Admin is responsible for managing user access, permissions, and the overall use of the Platform by their Organisation.
4.4 Subscription Transfers
Transfer of an Organisation's subscription to a new Organisation Admin requires the incoming administrator to add a valid payment method before the next billing cycle. Upon successful transfer, the outgoing administrator's payment method will be decoupled from the subscription. Tensi is not responsible for any disruption arising from a transfer not completed before the billing cycle.
A5. FREE TRIAL
◆ In plain English
New users get a 30-day free trial. No credit card needed to start.
One free trial per person — creating multiple accounts to get another is not allowed.
Tensi may offer a 30-day free trial period ("Free Trial") for new users. The following conditions apply:
The Free Trial is available to new accounts only — one Free Trial per user, identified by email address or payment method.
Attempts to obtain more than one Free Trial (including by registering with a different email address or payment method for the same or substantially similar user or Organisation) are prohibited. Such attempts will be blocked and logged.
No payment information is required to commence a Free Trial.
At the conclusion of the Free Trial, continued access to paid features requires subscription to a paid plan.
Tensi reserves the right to modify or discontinue the Free Trial offering at any time.
A6. PERMITTED USE
◆ In plain English
Use Tensi for legitimate business purposes in connection with construction projects.
Don't misuse the Platform, reverse-engineer it, or use it to build a competing product.
6.1 Licence
Subject to these Terms, Tensi grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes in connection with construction project management.
6.2 Prohibited Conduct
You must not:
use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform;
reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without our prior written consent;
upload, transmit, or distribute any content that is unlawful, defamatory, infringing, obscene, or that contains malware or harmful code;
attempt to gain unauthorised access to any part of the Platform or its related systems;
use automated means (including bots, scrapers, or crawlers) to access or interact with the Platform;
use the Platform to develop a competing product or service;
misrepresent the source or output of any AI-assisted features;
interfere with or disrupt the integrity or performance of the Platform.
A7. INTELLECTUAL PROPERTY
◆ In plain English
You own your content — the documents and files you upload.
We own the Platform — its software, design, branding, and technology.
AI outputs belong to you, but we're not responsible for their accuracy.
7.1 Tensi IP
The Platform and all its content, features, and functionality — including but not limited to text, graphics, user interface, software, trademarks, and service marks — are and will remain the exclusive property of Tensi Pty Ltd and its licensors. Nothing in these Terms transfers any intellectual property rights to you.
7.2 User Content
You retain ownership of all content, data, documents, and materials that you upload, submit, or create through the Platform ("User Content"). By using the Platform, you grant Tensi a limited, non-exclusive, worldwide licence to host, store, reproduce, and process your User Content solely to the extent necessary to provide the Platform services to you.
You represent and warrant that:
you own or have the necessary rights to all User Content you upload; and
your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party.
7.3 Feedback
Any feedback, suggestions, or ideas you provide to Tensi regarding the Platform may be used by Tensi without restriction or compensation to you. You waive any moral rights in such feedback to the extent permitted by law.
7.4 AI Output
Content generated by the Platform's AI features in response to your inputs is produced using third-party AI models (including Google Gemini). AI-generated outputs are provided as tools to assist you and do not constitute professional advice. You are responsible for reviewing, validating, and using any AI-generated output appropriately.
Tensi does not warrant that AI-generated outputs are accurate, complete, or suitable for any particular purpose. You must not rely on AI outputs as a substitute for professional, legal, technical, or other expert advice.
A8. DATA OWNERSHIP & PROJECT DATA
◆ In plain English
Project data belongs to the Organisation (the workspace subscription holder), not to individual users.
If someone leaves the workspace, they lose access to the projects they worked on — even ones they created.
Project data and documents uploaded to a workspace are owned by the Organisation holding the subscription, not by individual user accounts. The following rules apply:
Members who are removed or who leave an Organisation lose access to projects and documents in that Organisation's workspace, including projects they created.
User Content uploaded during a subscription period is retained in accordance with the data retention lifecycle set out in our Subscription Terms and Privacy Policy.
Tensi does not claim ownership of your User Content and will not use it for any purpose other than providing the Platform services, except as required by law.
A9. DATA RETENTION & DELETION
◆ In plain English
You get 30 days after cancellation to download your data. After Day 121, everything is permanently and irreversibly deleted.
Please don't leave data export to the last minute.
The following data lifecycle applies to Organisation workspace data upon subscription cancellation, non-renewal, or termination:
Period · Status · What Happens
Day 0–30 · Active Grace Period · Full read-only access. Organisation Managers may download and export data.
Day 31–120 · Archived (Cold Storage) · Data moved to cold storage (AWS S3 Glacier or equivalent). Not accessible via Platform UI.
Day 114 · Deletion Warning · Email notification sent to the Organisation Admin 7 days before permanent deletion.
Day 121 · Permanent Deletion · All project data and files are permanently and irreversibly deleted. Billing records are excluded from deletion.
7 Years · Billing Records Retained · Invoices, payment history, and subscription history are retained in compliance with ATO requirements.
⚠ IMPORTANT: Permanent deletion on Day 121 is irreversible. You must download and export your data during the 30-day grace period. Tensi accepts no liability for data loss after Day 121.
By creating an account and accepting these Terms, you acknowledge and accept the data retention and deletion schedule set out above.
A10. PAYMENT & BILLING
◆ In plain English
All pricing is in AUD. Full billing details are in our Subscription Terms.
Payment and billing terms, including subscription pricing and refund rights, are set out in our Subscription Terms, which are incorporated into these Terms by reference.
All prices are in Australian Dollars (AUD) and are inclusive of or exclusive of GST as stated. Tensi is GST-registered and will issue tax invoices in compliance with ATO requirements.
A11. SUSPENSION & TERMINATION
◆ In plain English
You can cancel any time. Your access continues to the end of the billing period.
We can suspend or close accounts that breach these Terms, don't pay, or engage in fraud.
11.1 Termination by You
You may cancel your subscription and terminate your account at any time through the Platform's account settings or by contacting us at we@tensi.ai. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial billing periods except as required by Australian Consumer Law.
11.2 Suspension or Termination by Tensi
Tensi may suspend or terminate your account or access to the Platform at any time if:
you breach these Terms or any other Tensi policy;
your account remains unpaid following the payment failure and retry schedule set out in our Subscription Terms;
we reasonably suspect fraudulent, illegal, or abusive activity;
we are required to do so by law or court order; or
we discontinue the Platform or a material part of it.
Where practically possible, Tensi will give you advance notice of suspension or termination and an opportunity to export your data. Tensi's obligations upon termination are set out in Section 9 of these Terms.
11.3 Effect of Termination
Upon termination, your licence to use the Platform ceases immediately. Clauses relating to intellectual property, liability, indemnification, governing law, and dispute resolution survive termination.
A12. CONSUMER GUARANTEES (AUSTRALIAN CONSUMER LAW)
◆ In plain English
If you're a consumer in Australia, certain rights apply to you by law — and we can't take them away, no matter what our Terms say.
Important: Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (ACL) or any other applicable legislation that cannot be excluded by contract.
Under the ACL, you may be entitled to certain guarantees that cannot be excluded, including:
ACL Provision · Guarantee · Application to Tensi
Section 54 · Acceptable Quality · The Platform must be fit for the purposes for which it is commonly used, free from defects, and delivered with due care and skill.
Section 61 · Fit for Disclosed Purpose · Where you have informed Tensi of a specific purpose and relied on Tensi's skill or judgment, the Platform must be reasonably fit for that purpose.
Section 64 · Cannot Exclude Guarantees · Any term in these Terms that purports to exclude or limit an ACL guarantee is void to the extent of the inconsistency.
Section 267 · Consumer Remedy Rights · If the Platform fails to comply with a consumer guarantee and the failure is a "major failure", you are entitled to cancel the contract and obtain a refund.
To the extent that liability cannot be excluded under the ACL or other applicable legislation, Tensi's liability is limited (at our election) to:
resupplying the affected service; or
paying the cost of having the service resupplied.
A13. LIMITATION OF LIABILITY
◆ In plain English
Subject to your ACL rights (which always apply), our liability is capped at what you've paid us in the last 12 months.
We're not liable for indirect losses. During alpha, the Platform is provided 'as is'.
TO THE FULLEST EXTENT PERMITTED BY LAW (AND SUBJECT TO SECTION 12 ABOVE):
13.1 Exclusion of Consequential Loss
Tensi will not be liable to you for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of or inability to use the Platform, even if Tensi has been advised of the possibility of such loss.
13.2 Cap on Liability
Tensi's total aggregate liability to you arising out of or in connection with these Terms or the Platform (other than liability that cannot be excluded by law) is limited to the total amount paid by you to Tensi in the 12 months preceding the event giving rise to the claim.
13.3 Platform in Alpha
The Platform is provided during its alpha release period on an "as is" and "as available" basis. Tensi does not warrant that:
the Platform will be available at all times or free from errors or interruptions;
the Platform will meet your particular requirements;
any AI-generated outputs will be accurate, complete, or reliable;
any defects in the Platform will be corrected within any specific timeframe.
A14. INDEMNIFICATION
◆ In plain English
If your use of Tensi causes us legal trouble — for example, because you uploaded content you didn't have rights to — you agree to cover our losses.
You agree to defend, indemnify, and hold harmless Tensi Pty Ltd, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
your use of the Platform;
your breach of these Terms;
any User Content you upload or submit;
your infringement of any third-party rights; or
your violation of any applicable law.
A15. THIRD-PARTY SERVICES
◆ In plain English
Tensi uses other services to operate. Some process data outside Australia — we disclose all of that here and in our Privacy Policy.
The Platform integrates with third-party services to provide certain functionality. By using the Platform, you acknowledge and agree that:
Third-party services are subject to their own terms of service and privacy policies, which you are responsible for reviewing.
Tensi is not responsible for the availability, accuracy, or performance of third-party services.
Your data may be processed by third-party providers as disclosed in our Privacy Policy.
Current third-party integrations include:
Service · Purpose · Data Processed Offshore?
Google Gemini · AI document processing · Yes — United States (GCP)
Foxit · PDF markup and editing · United States — see Privacy Policy
Supabase · Database and authentication · No — Sydney, Australia (ap-southeast-2)
AWS · Cloud infrastructure · No — Sydney, Australia (ap-southeast-2)
Stripe · Payment processing · Yes — United States
Resend · Transactional email · United States— see Privacy Policy
Google Analytics · Usage analytics · Yes — United States
A16. PRIVACY
◆ In plain English
We handle your personal information in line with the Australian Privacy Principles. See our Privacy Policy for full details.
Tensi collects, uses, stores, and discloses personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). Please read our Privacy Policy carefully to understand how we handle your information.
A17. CHANGES TO THE PLATFORM & TERMS
◆ In plain English
We can update the Platform and these Terms. We'll give you reasonable notice before important changes take effect.
If you don't like a change, you can cancel before it kicks in.
17.1 Changes to the Platform
During the alpha release period, Tensi may add, remove, or modify features of the Platform at any time and without prior notice. Tensi will use reasonable endeavours to communicate material changes to registered users.
17.2 Changes to These Terms
Tensi may update these Terms from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and/or by a prominent notice on the Platform prior to the change becoming effective. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform and may cancel your account.
A18. GOVERNING LAW & DISPUTE RESOLUTION
◆ In plain English
These Terms are governed by Victorian law. If we have a dispute, let's try to work it out directly first.
If we can't, disputes go to the courts of Victoria.
18.1 Governing Law
These Terms and any disputes arising under them are governed by the laws of Victoria, Australia, and the Commonwealth of Australia (including the Australian Consumer Law). Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria, Australia.
18.2 Dispute Resolution Process
Before commencing formal legal proceedings, the parties agree to attempt to resolve any dispute in good faith through the following process:
A party wishing to raise a dispute must notify the other party in writing, describing the nature of the dispute and the outcome sought.
The parties must meet or communicate (in person, by phone, or by video conference) within 14 days of the notice to attempt to resolve the dispute.
If the dispute is not resolved within 30 days of the notice (or such longer period as agreed in writing), either party may refer the dispute to mediation or commence formal legal proceedings.
Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief.
18.3 Class Action Waiver
To the extent permitted by law, disputes will be resolved on an individual basis. You and Tensi agree not to participate in class actions or class-wide arbitration proceedings with respect to disputes arising from these Terms or the Platform. This waiver does not apply to any claims brought under the Australian Consumer Law.
A19. GENERAL PROVISIONS
◆ In plain English
Standard legal housekeeping — severability, waiver, assignment, force majeure, and how notices work.
19.1 Entire Agreement
These Terms, together with the Privacy Policy, Subscription Terms, AI Features Addendum, and Beta / Early Access Terms (as applicable), constitute the entire agreement between you and Tensi regarding your use of the Platform and supersede any prior agreements or understandings.
19.2 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from the Terms, and the remaining provisions will continue in full force and effect.
19.3 Waiver
A failure or delay by Tensi in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.
19.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Tensi may assign its rights and obligations at any time, including in connection with a merger, acquisition, or sale of assets.
19.5 Force Majeure
Tensi will not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond Tensi's reasonable control, including natural disasters, acts of government, internet or telecommunications outages, or third-party service failures.
19.6 Notices
Notices from Tensi to you will be sent to the email address associated with your account. Notices to Tensi should be sent to we@tensi.ai. Notices are deemed received on the next business day following the date of sending.
A20. CONTACT
◆ In plain English
For any questions about these Terms, contact us at the details below.
For questions about these Terms, please contact:
Contact Detail · Information
Company · Tensi Pty Ltd
ABN · 40 660 817 407
Address · 28 Blair Street, Maribyrnong, Victoria 3032, Australia
Email · we@tensi.ai
PART B | Subscription Terms
◆ In plain English
These Subscription Terms cover billing, payment, refunds, cancellation, and data retention for Tensi subscriptions.
They form Part B of our Terms of Service and apply alongside Part A, the Privacy Policy, and AI Addendum.
B1. OVERVIEW
These Subscription Terms ("Subscription Terms") govern your purchase of and access to paid subscription plans offered by Tensi Pty Ltd (ABN 40 660 817 407) ("Tensi", "we", "us", or "our") through the Tensi platform (the "Platform").
These Subscription Terms form Part B of Tensi's Terms of Service and must be read together with Part A (General Terms), the Privacy Policy, and AI Features Addendum. In the event of any inconsistency between Part B and Part A regarding billing or payment, Part B prevails.
All amounts are in Australian Dollars (AUD) and include or are stated exclusive of Goods and Services Tax (GST) as indicated.
B2. SUBSCRIPTION PLANS
◆ In plain English
We offer a monthly Business plan, and an annual Business plan. You get a 30-day free trial of the Business plan — no credit card required to start.
B2.1 Tensi Available Plans
Tensi offers the following subscription tiers:
Free Plan· No Charge · Free Trial Included
Business (Monthly) Plan · Billed Monthly · 30 Days Free trial
• Business (Annual) Plan · Billed Annually · 30 Days Free trial
Current pricing for each plan, including any discount for annual billing, is published on the Platform and at tensi.ai. Tensi reserves the right to change pricing at any time, subject to the notice requirements in section B9.
B2.2 Feature Access by Plan
Feature availability by Business (Paid) subscription tier is as follows:
Create unlimited projects · Yes
Invite team members · Yes
Document Controller · Yes
Messaging · Yes
Request for Information (RFI) · Yes
Markup Tool · Yes
Share Markup · Yes
AI-assisted document uploads · Yes
Document storage · Yes
B3. PAYMENT
◆ In plain English
We process payments through Stripe. We never store your card details.
All prices are in AUD and we're GST-registered — we issue compliant tax invoices.
B3.1 Payment Processing
All subscription payments are processed by Stripe ("Payment Processor"). By subscribing to a paid plan, you authorise Tensi (through Stripe) to charge your nominated payment method for the applicable subscription fees.
Tensi does not store raw payment card data. All payment-sensitive information is handled exclusively by Stripe.
B3.2 Billing Cycles
Monthly subscriptions are billed every 30 days from the subscription start date.
Annual subscriptions are billed every 12 months from the subscription start date.
Subscription fees are billed in advance at the start of each billing cycle.
B3.3 GST & Tax Invoices
Tensi is registered for GST (ABN 40 660 817 407). All tax invoices issued by Tensi will comply with ATO requirements and include:
Tensi's ABN;
the words "Tax Invoice";
a description of the supply;
the date of issue;
the GST amount payable; and
the total amount payable.
Tax invoices will be sent to the email address associated with your account.n accordance with their PCI-DSS compliance framework. Tensi stores only Stripe customer IDs and tokenised payment references.
B4. FREE TRIAL
◆ In plain English
We process payments through Stripe. We never store your card details.
All prices are in AUD and we're GST-registered — we issue compliant tax invoices.
Tensi offers a 30-day free trial ("Free Trial") for new subscribers. The following conditions apply:
• No payment information is required to commence a Free Trial.
• A maximum of one Free Trial is available per user. Users are identified by email address and payment method for the purpose of this limit.
• Attempts to obtain more than one Free Trial are prohibited. Tensi will block and log any such attempts.
• At the conclusion of the Free Trial, continued access to Business tier features requires subscribing to a paid plan.
• If you do not subscribe at the end of the Free Trial, your account will revert to the Free plan.
B5. CANCELLATION
◆ In plain English
Cancel any time through your account settings. Your access continues to the end of your billing period.
After cancellation, your data is held for 30 days before archiving, then permanently deleted on Day 121. Export before then.
B5.1 Cancellation by You
You may cancel your subscription at any time through the Platform's account settings or by contacting us at we@tensi.ai. Cancellation takes effect at the end of the current billing cycle. Your access to paid features continues until that date.
B5.2 Data Retention Following Cancellation
Following cancellation or subscription expiry, the following data lifecycle applies:
Period Day 0-30 · Active Grace Period · Full read-only access. Organisation Managers may download and export all project data.
Period Day 31-120 · Archived (Cold Storage) · Data moved to AWS S3 Glacier or equivalent cold storage. Not accessible via Platform UI.
Period Day 114 · Pre-Deletion Warning · Email notification sent to Organisation Admin 7 days before permanent deletion.
Period Day 121 · Permanent Deletion · All project data and files are permanently and irreversibly deleted. Billing records excluded.
7 Years · Billing Records Retained · Invoices, payment history, and subscription history retained per ATO requirements.
⚠ Permanent deletion on Day 121 is irreversible and cannot be undone. You must download and export your data during the 30-day grace period. By accepting these Subscription Terms, you acknowledge and accept this data retention and deletion schedule.
B6. REFUNDS
◆ In plain English
Cancel any time through your account settings. Your access continues to the end of your billing period.
After cancellation, your data is held for 30 days before archiving, then permanently deleted on Day 121. Export before then.
B6.1 General Refund Policy
Subscription fees are generally non-refundable for the current billing period. However, refunds are available in the following circumstances:
• You cancel within 14 days of your initial subscription commencement (cooling-off period), provided you have not used the Platform in a manner inconsistent with a refund being appropriate.
• A major failure occurs under the Australian Consumer Law (ACL s.267), entitling you to a refund as a matter of law. This right cannot be excluded.
• Tensi terminates your account other than for cause, in which case a pro-rata refund of unused subscription fees will be provided.
B6.2 Annual Plan Refund Requests
Refund requests for annual subscriptions with more than 30 days remaining in the subscription year will be routed to Tensi's Finance team for manual review. Automated refunds will not be processed for these requests.
This restriction does not affect your rights under the Australian Consumer Law. If your refund request relates to a major failure under ACL s.267, you retain the right to a full refund regardless of the time remaining on your subscription.
B6.3 How to Request a Refund
To request a refund, contact Tensi at we@tensi.ai with your account details and the reason for your request. Tensi will respond within 10 business days.
B7. PAYMENT FAILURE & RETRY SCHEDULE
◆ In plain English
We process payments through Stripe. We never store your card details.
All prices are in AUD and we're GST-registered — we issue compliant tax invoices.
If a payment fails, Tensi will attempt to collect outstanding fees on the following schedule:
Day 0 · Action: Payment failure notification sent to account email.
Day 3 · Action: Automatic payment retry (Attempt 2).
Day 7 · Action: Automatic payment retry (Attempt 3).
Day 10 · Action: Automatic payment retry (Attempt 4).
Day 14 · Action: Final automatic retry (Attempt 5). Account downgraded to read-only access on failure.
Day 21 · Action: Subscription suspended. Access to the Platform is revoked pending payment.
You may update your payment method at any time through the Platform's billing settings to prevent service disruption. If you believe a payment failure has occurred in error, contact us at we@tensi.ai
B8. SUBSCRIPTION TRANSFERS
◆ In plain English
You can transfer Organisation Admin responsibilities to another person.
The new Admin must add a payment method before the next billing date or the transfer won't be complete.
The Organisation Admin may transfer subscription management to another user (the "Incoming Admin"). The following rules apply:
• The Incoming Admin must add a valid payment method before the next billing cycle for the transfer to take effect.
• Upon a successful transfer, the outgoing Organisation Admin's payment method will be decoupled from the subscription.
• Tensi is not responsible for any service interruption arising from a transfer not completed before the billing cycle.
• Project data and workspace content remain associated with the Organisation subscription, not the individual account.
B9. PRICE CHANGES
◆ In plain English
If we raise prices, we'll give you at least 30 days' notice by email before it affects you.
Annual subscribers are locked in at their confirmed price until renewal.
Tensi may change subscription prices at any time. If a price change affects your active subscription:
• Tensi will provide at least 30 days' written notice by email to your registered account email address.
• The new pricing will take effect at the start of your next billing cycle after the notice period.
• If you do not accept the new pricing, you may cancel your subscription before the new pricing takes effect.
• Annual subscribers locked into a fixed annual price will not be affected by a price change until their current annual term expires.
B10. AUTOMATIC RENEWAL
◆ In plain English
Your subscription renews automatically. You can turn off auto-renewal any time in your account settings.
Subscriptions renew automatically at the end of each billing cycle unless cancelled. You can cancel auto-renewal at any time through the Platform's account settings. Continued use of the Platform after the end of a billing cycle constitutes acceptance of the renewal.
B11. AUSTRALIAN CONSUMER LAW
◆ In plain English
Nothing in these Subscription Terms removes your rights under the Australian Consumer Law — including your right to a refund for a major service failure.
Nothing in these Subscription Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (ACL) or any other applicable legislation that cannot be excluded by contract.
Under ACL s.64, any purported exclusion of consumer guarantees is void to the extent of the inconsistency.
Under ACL s.267, if the Platform fails to comply with a consumer guarantee and the failure is a 'major failure', you are entitled to cancel your subscription contract and obtain a full refund.
No blanket 'no refund' or 'no warranty' policy applies. All ACL rights are preserved.
B12. GST
All subscription fees are quoted inclusive of or exclusive of GST as indicated on the Platform. Tensi will issue a valid tax invoice for each payment, in compliance with the requirements of the A New Tax System (Goods and Services Tax) Act 1999 (Cth). If you are entitled to a refund, the refund amount will include any GST paid.
B13. GOVERNING LAW
◆ In plain English
These Subscription Terms are governed by Victorian and Australian law. Disputes follow the process set out in section 18 of Part A.
These Subscription Terms are governed by the laws of Victoria, Australia, and the Commonwealth of Australia (including the Australian Consumer Law). Each party submits to the non-exclusive jurisdiction of the courts of Victoria, Australia. Disputes will be handled in accordance with the dispute resolution process set out in section 18 of Part A.
B14. CONTACT
◆ In plain English
For billing enquiries or refund requests, contact us at the details below.
For billing enquiries or refund requests:
Contact Detail · Information
Company · Tensi Pty Ltd
ABN · 40 660 817 407
Address · 28 Blair Street, Maribyrnong, Victoria 3032, Australia
Email · we@tensi.ai